Terms &Conditions

The service

These terms apply to every booking made with Levanta for airport pickups, airport drop-offs, intercity transfers and hourly chauffeur services in Syria. By confirming a booking, you agree to these terms on behalf of yourself and every guest travelling with you.

Booking

• Bookings are made on WhatsApp at +1 613 614 2105, by email, or through the trip planner on our website.
• A booking is confirmed once we have sent a written confirmation and your payment has been received through PayPal.
• Please check your confirmation carefully. Tell us straight away if any details (names, flight number, addresses, times) are wrong.
• We recommend booking at least 24 hours in advance. Shorter-notice requests are accepted subject to availability.

Fares

• Fares are fixed and quoted in US dollars before you travel. They include the vehicle, chauffeur, fuel, road tolls, meet & greet, and the free waiting time described below.
• Extra charges apply only for things you ask for after confirmation, such as additional stops, a route change, extra hours, or waiting beyond the free period. We will always tell you the cost before any extra is added.
• Airport parking and entry fees are included for pickups.

Payment

• Levanta is a cashless service. All fares are paid in advance through a secure PayPal payment link, using a PayPal balance or a debit or credit card through PayPal checkout.
• Chauffeurs do not collect fares or accept cash payments for bookings. Tips are never expected and are entirely at your discretion.
• Any agreed extras are invoiced through PayPal after the trip.
• Refunds are returned to the original PayPal payment method. Processing times depend on PayPal and your card issuer.

Waiting time & flight delays

• Airport pickups include 60 minutes of free waiting from your flight's actual landing time. We track your flight, so delays do not cost you anything.
• Other pickups include 15 minutes of free waiting from the booked time.
• If you need more time, let us know. Additional waiting is charged per 30 minutes at the rate stated in your confirmation.
• If we cannot reach you after the free waiting period, and you have not contacted us, the booking may be treated as a no-show.

Changes & cancellations

• More than 24 hours before pickup: free cancellation, with a full refund.
• Between 24 and 6 hours before pickup: 50% of the fare is refunded.
• Less than 6 hours before pickup, or a no-show: the fare is non-refundable.
• Changes to time, date or flight are free, subject to availability.
• If your flight is cancelled by the airline, we will rebook you for free or refund you in full.
• If we ever have to cancel, you receive a full refund.

Guests & luggage

• Each vehicle class has a maximum number of guests and suitcases, shown at booking. For safety, we cannot exceed these limits.
• Child seats are available free on request and must be booked in advance. By law, children must travel in an appropriate seat.
• Please tell us about oversized items (wheelchairs, sports equipment, extra cases) when you book.

Conduct & safety

• Smoking is not permitted in our vehicles. Seat belts must be worn at all times.
• Chauffeurs may refuse or end a trip if a guest's behaviour puts anyone's safety at risk. In that case the fare is not refundable.
• Guests are responsible for any damage or excess cleaning caused to the vehicle.
• Journey times are estimates. Chauffeurs follow local traffic laws and official checkpoints, and will not speed to make up time.

Liability

We take great care to deliver every trip on time. However, we are not responsible for delays or missed flights caused by events outside our reasonable control, including road closures, checkpoints, severe weather, strikes, or incorrect information given at booking. For drop-offs, please allow the time we recommend. Our total liability for any booking is limited to the fare paid for that booking, except where the law does not allow this limit.

Please keep your belongings with you. We will do our best to return items left in a vehicle, but we are not liable for their loss.

General

We may update these terms from time to time. The version in force when you confirm your booking applies to that booking. If any part of these terms is found to be unenforceable, the rest remains in effect.

Questions? Message us on WhatsApp at +1 613 614 2105 or email info@levanta.com. See also our Privacy Policy.